Refund & Shipping Policy

REFUND POLICY

Voetstoots Sale Terms

All items are sold voetstoots (as is).

Vintage Club takes no responsibility for any damage incurred during shipping by third-party couriers. While we take the utmost care in packaging, liability for transit-related damage rests with the shipping provider.

Condition & Expectations

The majority of our collection consists of genuine period pieces, which inherently bear signs of age, wear, and previous use. As such, all items are sold voetstoots. We encourage customers to inspect items in person before purchasing.

We strive to provide accurate descriptions and detailed imagery of each piece. If you require additional photos, videos, or a virtual viewing via FaceTime, please contact us before finalizing your purchase. While we do our best to disclose any notable imperfections, some signs of age, wear, prior repairs, or other condition-related factors may not always be evident in photographs. Buyers acknowledge that minor imperfections are expected when purchasing vintage furniture.

Returns & Refunds

Vintage Club adheres to the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). However, we do not accommodate returns under the "general right of return" for second-hand goods, as outlined in these regulations.

Returns are accepted only for refurbished furniture under the following conditions:

The return request must be initiated within 7 calendar days of purchase (not delivery or collection).
The item must be returned to our warehouse in the same condition as received—unused and in its original packaging.
A 15% restocking fee applies to all returned items.
Shipping fees are non-refundable, and the cost of return shipping is the customer's responsibility.

Exclusions:

All sales are final for non-refurbished or "as-is" items.
No returns, exchanges, or store credit will be provided after 7 days from the purchase date.
Items sold at a discounted price or on sale are strictly non-returnable.

If a returned item has been used, damaged, or compromised while in the customer's possession or during return transit, restoration fees will be charged. These fees are calculated based on the time required for restoration and the cost of materials necessary to return the item to its original shipped condition.

Return Process

To initiate a return, please contact us at vintageclubhq@gmail.com. If the return is approved, refunds will be processed via the original payment method. If a refund via our payment gateway is not possible, an EFT refund can be arranged.

We value customer satisfaction and appreciate your understanding of our return policy, which is designed to ensure a fair and transparent purchasing experience for all.

REFUND POLICY

SHIPPING POLICY

Cape Town Deliveries

We offer furniture delivery services within Cape Town.

For larger items, we partner with an external courier service. Deliveries are made by appointment, and we strive to provide a 2-hour time window on the scheduled date.

Packaging Options

Standard Packaging: Complimentary bubble wrap layer for all local deliveries.
Enhanced Packaging: For added protection, we offer a comprehensive packaging solution, including multiple layers of bubble wrap, cardboard, foam (as needed), and pallet wrap. This service is available at an additional cost of R200–R400 per item, depending on the item's size. To arrange, please contact us at vintageclubhq@gmail.com.

Delivery Assistance

Most delivery personnel operate alone, so you may need to assist with bringing the item inside. If assistance is required, such as a two-person delivery or help carrying items upstairs, please notify us in advance—additional charges may apply.

Nationwide Shipping (Outside Cape Town)

Customers are responsible for arranging their own transport outside Cape Town.
We are happy to provide shipping recommendations and obtain courier quotes on your behalf.
Once an item is handed over to a courier, scheduling and communication must be managed directly between the buyer and the shipping provider. We will assist where possible but cannot guarantee courier responsiveness.

Packaging & Fragile Items

All items shipped outside Cape Town receive extensive wrapping, with packaging fees starting from R250 per item, depending on size.
For fragile items such as glass or mirrors, we strongly recommend professional crating.
We do not recommend shipping particularly delicate pieces outside Cape Town.

Collection & Storage

Local pickup is welcome from our warehouse in Lekkerwater Industrial Park, 26 Lekkerwater Road, Sunnydale, Cape Town.
Purchased items must be collected within 7 days of purchase.
Exceptions can be made for returning customers—please email vintageclubhq@gmail.com to arrange.

Storage Fees

We offer 7 days of free storage for fully paid items.
After 7 days, a storage fee of R500 per week, per item applies.
Storage fees must be paid in full before collection or delivery.
Failure to settle storage fees within 7 days of the due date will result in the item being considered abandoned and re-listed for sale.

Liability & Insurance

Once an item leaves our premises, Vintage Club is not responsible for any damage, loss, or other shipping-related issues.
Third-party couriers are independent contractors and are not employees of Vintage Club.
Customers are free to use their own shipping provider rather than our recommended couriers.
The buyer is responsible for insuring their purchase during transport.

In the unfortunate event of damage during transit, please contact the shipping provider directly to file a claim or request a partial refund of your shipping fees.

For courier quotes or to arrange shipping on your behalf, please email vintageclubhq@gmail.com.

SHIPPING POLICY

TERMS & CONDITIONS

1. Introduction Welcome to Vintage Club. By accessing our website (www.vintageclub.co.za) and purchasing our products, you agree to be bound by these Terms and Conditions. These terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.

We reserve the right to modify these Terms and Conditions at any time. Your continued use of our website constitutes acceptance of any changes.

2. Online Store Terms By using our website, you confirm that you are of legal age in your jurisdiction or have the necessary consent to use this site. You agree not to use our products for any illegal or unauthorized purposes.

Any violation of these terms may result in termination of your access to our services.

3. General Conditions We reserve the right to refuse service to anyone at our discretion. Any content you provide (excluding payment details) may be transferred unencrypted over networks. Reproduction, resale, or exploitation of any part of our services without our written consent is strictly prohibited.

4. Accuracy of Information We strive to ensure that all information on our website is accurate and up to date. However, we do not guarantee its completeness or accuracy. Any reliance on this material is at your own risk. We may update the site’s content at any time without obligation to do so.

5. Product Availability and Pricing All prices are subject to change without notice. We reserve the right to modify or discontinue products or services at any time. We are not liable for any changes, suspensions, or discontinuations.

6. Product Descriptions and Images We aim to display product colors and images as accurately as possible, but we cannot guarantee exact matches on all screens. Some items may be available exclusively online and subject to limited availability. We reserve the right to limit sales per customer.

7. Orders and Billing Information We reserve the right to refuse, limit, or cancel any order at our discretion. It is your responsibility to provide accurate billing and contact information.

8. Third-Party Tools and Links Our website may contain links to third-party tools and services over which we have no control. Your use of these is at your own risk, and we are not responsible for any associated content or transactions.

9. User-Generated Content By submitting comments, feedback, or other content, you grant us the right to edit, publish, and use such content without restriction. We may remove content that violates these terms.

10. Personal Information Your submission of personal information is governed by our Privacy Policy. We prioritize data security and do not share customer emails or payment details with third parties. Credit card details are not stored.

11. Errors and Omissions Occasionally, errors may appear in product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and cancel or amend orders accordingly.

12. Prohibited Uses You may not use our website or services for unlawful purposes, including but not limited to violating intellectual property rights, engaging in fraud, or transmitting malicious code.

13. Limitation of Liability We do not guarantee uninterrupted, secure, or error-free service. All products and services are provided "as is" without warranties of any kind. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services.

14. Governing Law These Terms and Conditions are governed by the laws of South Africa. Any disputes shall be resolved in the appropriate legal jurisdiction.

15. Contact Information For inquiries regarding these Terms and Conditions, please contact us at info@vintageclub.co.za

Company Physical Address: Unit 20 & 21 Lekkerwater Industrial Park, 26 Lekkerwater Road, Sunnydale, Cape Town South Peninsula, Western Cape, South Africa 7975

This website is run by VINTAGE CLUB based in South Africa trading as VINTAGE CLUB

Terms & Conditions